Customer Service

At Krames Exit-Writer, we take our customers seriously. If you’ve been unable to find your answer online, please feel free to give us a call or send us an email.

We offer free advanced feature training weekly.. just send us a request to customerservice@exitwriter.com.

We provide 24 X 7 support.  Telephone support can be obtained Monday through Friday, 8 AM to 5 PM PST. After hours and other times (including weekend and holidays) support will be provided on a call-back basis. When calling after hours, you may leave a message if your request is non-urgent, or dial the pager # mentioned in the voicemail message - customer service will get right back to you.  Our technical support team uses Blackberry service so you can email non-urgent questions or messages to customerservice@exitwriter.com .

Have questions about your Exit-Writer software annual renewal?
Please call 1.800.598.7258 x201 or email renewals@exitwriter.com

Request Additional Exit-Writer Topics or Features

Our Medical Staff and Development Team is always looking for your topic suggestions and for new ideas to include in upcoming versions of Krames Exit-Writer. 

Please use the link below to submit your requests for new topics / instructions, drugs, or features you would like to see added to an upcoming Krames Exit-Writer release. If you are requesting topics and use one of our partner company products to access Exit-Writer instructions - please note that in your request.
userrequests@exitwriter.com